Please note that due to the nature of our products, we are unable to offer returns or exchanges. If you’re unsure whether a product is right for you, we’re happy to provide additional information and advice prior to your purchase—we want you to love the products you select. Please reach out to us via email at and a member of our team will answer any questions you may have.

If you receive a defective product, please email us athello@hikmarituals.comwithin 7 days of delivery. Please include your order number in the email, as well as a brief description and images of the defective item. We will happily refund your purchase and/or replace your defective item.